Course Description: Prepare for employment in medical offices, clinics, hospitals, and healthcare organizations. Learn medical terminology, patient scheduling, billing, insurance procedures, medical coding, and electronic health records, while gaining hands-on experience with industry software. Graduates leave prepared for a variety of administrative healthcare careers in one of the fastest-growing industries.
 
What You'll Learn
Medical office procedures and healthcare workplace expectations
Medical terminology, anatomy, and physiology
Medical law, ethics, and HIPAA compliance
Patient registration, scheduling, and appointment management
Telephone, reception, and customer service skills
Medical records management and documentation
Professional written communication and correspondence
Medical billing and insurance processing
CPT, ICD-10, and HCPCS coding fundamentals
Electronic medical records and medical office software
Word processing and office technology skills
Resume writing, cover letters, and job search preparation
 
Details:
Start Date: September 15, 2026
End Date: December 17, 2026
 
Location: New Hope Education Center (175 Jefferson Ave.)
 
Days: Tuesdays - Thursdays
Time: 6:00pm - 9:00pm
 
Teacher: TBD
 
Cost: $700 (Tuition assistance available for qualifying Workforce Buffalo clients)